Refund Policy

At SPYQ, we strive to ensure your satisfaction with every purchase. Our refund policy is designed to be transparent and fair, outlining the terms and conditions for refunds, returns, and exchanges. Please read the following guidelines to understand your options in case you need to return a product:

Eligibility for Refunds

1. Damaged or Defective Items:  If you receive a damaged or defective item, please contact our customer service team within [number of days] days of receiving the product. We will arrange for a return or replacement at no extra cost.

2. Incorrect Item Received: In the event that you receive an item different from what you ordered, kindly notify us immediately to initiate the return process. We will cover the return shipping costs and ensure you receive the correct product.

3. Change of Mind: Unfortunately, we do not accept returns or offer refunds for change-of-mind purchases. However, we may consider exchanges or store credit on a case-by-case basis. Please reach out to our customer service team for assistance.

Return Procedures

1. Contacting Customer Service: To initiate a return or report an issue with your order, please contact our customer service team at [contact email/phone number] with your order number and details of the problem.

2. **Return Shipping:** For eligible returns due to damage, defect, or incorrect items received, we will provide a prepaid shipping label. For other cases, customers are responsible for return shipping costs.

3. Return Condition: Returned items must be unused, unworn, and in their original packaging with all tags intact to be eligible for a refund or exchange.

 Refund Process

1. Processing Time: Once we receive the returned item, please allow [number of days] days for inspection and processing.

2. Refund Method: Refunds will be issued to the original payment method used for the purchase. In the case of store credit or exchanges, we will notify you via email upon completion of the process.

3. Partial Refunds: In certain circumstances where items are returned not in their original condition, a partial refund may be issued at our discretion.

 Contact Us

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer service team. We're here to help.